Essential Evaluation
Perfect for boutique spas and single-location operations seeking expert feedback.
Available spots
Service Description
Conduct a comprehensive audit of your spa’s operations to identify inefficiencies and areas for improvement. This audit aims to elevate your spa's operational standards and enhance the guest experience. What's Included: Pre-Visit Phase: • Initial 30-minute consultation call • Review of website and online presence • Analysis of 20 recent online reviews • Pre-visit questionnaire On-Site Evaluation (Half Day - 4 hours): • Mystery guest treatment experience (1 signature service) • Facility walkthrough and assessment • Observation of guest journey from arrival to departure • Staff interaction assessment • Photo documentation (with permission) Post-Visit Deliverables: • 15-page detailed evaluation report including: o Executive summary with key findings o Observations by category (facility, service, experience) o Priority recommendations (top 10) o Quick-win opportunities o Scoring rubric across evaluation criteria • 60-minute debrief call to review findings • Digital report delivery (PDF) Timeline: 2-3 weeks from booking to final debrief
Contact Details
United States